Data deletion

This is a courtesy translation. The Spanish version, published at jordix.net/eliminacion-de-datos, is the one that governs; if the two differ, the Spanish text prevails.

What this page covers

The party responsible for this page is Jordi Egea Mas, an individual with business activity, domiciled in Xalapa, Veracruz, México, with email info@jordix.net. This page explains how to ask for your personal data to be deleted in three cases:

1. You wrote on WhatsApp, Instagram or Messenger to a business that uses Lead, our AI-powered CRM, or commented on one of its posts, and you want your data from that conversation or comment deleted.
2. You left your contact in the AI chat on jordix.net.
3. You wrote to us by email.

All requests are made by email. There are no forms or accounts to manage. The process is free of charge.

If you wrote to a business that uses Lead

The business you wrote to is the data controller for your data; Jordix IA processes it on its behalf as data processor. That is why the first step is to contact the business.

1. Write to the business through the same channel you used to talk to it (WhatsApp, Instagram or Messenger) or through the email it publishes, and ask it to delete your data. You can copy this text: "I request the deletion of my personal data and my conversations from your system".
2. If the business does not reply within 10 calendar days, write to us at info@jordix.net with the subject "Data deletion".
3. Include in your email: the name of the business you wrote to; the channel you used; and the phone number (WhatsApp) or username (Instagram or Messenger) you wrote from, so we can locate your data. We need nothing else.
4. We will confirm receipt by email within a maximum of 5 business days and forward your request to the business.
5. What is deleted: the content of your conversations, your channel identifier (number or account), your prospect profile (name, email, interest, appointments) and the notes the business has recorded about you in Lead. If the business has a legal obligation to keep some data (for example, from a transaction already formalised), it will tell you and keep only that data, blocked.
6. Timing: deletion is completed within a maximum of 30 calendar days from receiving your request with the necessary details.
7. Confirmation: you will receive written confirmation, at the email you indicate, that your data has been deleted.

Your data may also remain on the messaging platform itself (WhatsApp, Instagram or Messenger), which is governed by Meta policies. To delete it from there, use the options in your account in that app.

If you left your contact in the jordix.net chat

Chat conversations are not stored on our servers: they live in your browser during the session and disappear when you close the tab. The only thing we keep is the email the assistant sends us when you decide to leave us a contact.

1. Write to us at [info@jordix.net](mailto:info@jordix.net) with the subject "Data deletion".
2. Include the name, email or phone number you left in the chat and, if you remember it, the approximate date.
3. What is deleted: the email with your contact and any reply we have sent you.
4. Timing: at most 30 calendar days from your request; usually much sooner.
5. Confirmation: we confirm it in writing to the email you write from.

If you wrote to us by email

1. Write to us at [info@jordix.net](mailto:info@jordix.net) from the same address you used, with the subject "Data deletion". If you no longer have access to that address, tell us and let us know which one it was.
2. What is deleted: the emails you sent us, our replies and any notes or proposals we prepared from them. If there is a legal obligation to keep some document (for example, an invoice), we will tell you and keep only that document, blocked.
3. Timing: at most 30 calendar days from your request.
4. Confirmation: we confirm it in writing.

Timing and confirmation

In all cases: we acknowledge receipt within a maximum of 5 business days, complete the deletion within a maximum of 30 calendar days from receiving the request with the details needed to locate you, and confirm it to you in writing. If we need any further detail to locate your information, we will ask you by email and the period will start to run when we receive it.

If you also want to exercise other rights over your data (access, rectification or opposition), the procedure is in the Privacy notice.

Contact

All data deletion requests go to info@jordix.net, with the subject "Data deletion".

Jordix IA is a project by Jordi Egea Mas.